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La communication des organisations à l’heure de la complexité. Les enseignements du « management compréhensif » au sein d’une entreprise suédoise de transport public

Abstract : This paper examines the role of communication in a complex organization in order to evaluate how communication norms develop. Our conclusion is based on a case study about the privatization of the largest bus operation in Sweden. During privitization and in response to a management crisis, a « comprehensive » management structure was implemented. This « comprehesive » management structure was characterized by continuous and individualized communication between middle managers and the drivers they supervised, who were encouraged to express their feelings without reserve.
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https://hal-audencia.archives-ouvertes.fr/hal-01344196
Contributor : Claire Burlat <>
Submitted on : Monday, July 11, 2016 - 2:28:59 PM
Last modification on : Thursday, June 18, 2020 - 3:53:53 PM

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Claire Burlat. La communication des organisations à l’heure de la complexité. Les enseignements du « management compréhensif » au sein d’une entreprise suédoise de transport public. Communication et Management, Eska, 2015, 12 (2), pp.27-40. ⟨10.3917/comma.122.0027⟩. ⟨hal-01344196⟩

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