Incorporating textual information in customer churn prediction models based on a convolutional neural network

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https://hal-audencia.archives-ouvertes.fr/hal-02275958
Contributor : Koen W. de Bock <>
Submitted on : Monday, September 2, 2019 - 10:33:55 AM
Last modification on : Tuesday, September 3, 2019 - 1:16:29 AM

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Arno de Caigny, Kristof Coussement, Koen W. de Bock, Stefan Lessmann. Incorporating textual information in customer churn prediction models based on a convolutional neural network. International Journal of Forecasting, Elsevier, In press, ⟨10.1016/j.ijforecast.2019.03.029⟩. ⟨hal-02275958⟩

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