Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis - Archive ouverte HAL Access content directly
Journal Articles International Journal of Information Management Year : 2021

Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis

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Samuel Fosso Wamba
  • Function : Author
Kevin Daniel André Carillo
  • Function : Author

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hal-03950612 , version 1 (21-01-2023)

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Ransome Epie Bawack, Samuel Fosso Wamba, Kevin Daniel André Carillo. Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis. International Journal of Information Management, 2021, 58, pp.102309. ⟨10.1016/j.ijinfomgt.2021.102309⟩. ⟨hal-03950612⟩

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