Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis

Ransome Epie Bawack (1) , Samuel Fosso Wamba , Kevin Daniel André Carillo

1 Audencia Business School

Domaines: Sciences de l'Homme et Société

Ransome Epie Bawack, Samuel Fosso Wamba, Kevin Daniel André Carillo. Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis. International Journal of Information Management, 2021, 58, pp.102309. ⟨10.1016/j.ijinfomgt.2021.102309⟩. ⟨hal-03950612⟩